Privacy Policy
TechCare World respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website or services, why we use it, how it may be shared and the choices available to you.
1. Information We May Collect
Depending on how you interact with TechCare World, we may collect information such as your name, mobile number, email address, service address, account details, booking information, order history, service history, customer support communications and information you voluntarily provide when requesting a service.
For technical services, we may also collect relevant device, equipment, brand, model, fault description, photographs or other information necessary to understand and complete your service request.
2. Account, Mobile, Email & OTP Information
Where account registration or verification is available, we may use your mobile number or email address to create or verify your account, send OTP verification codes, confirm bookings, provide service updates and protect accounts against unauthorized access.
You should never intentionally share an OTP with an unauthorized person. TechCare World will use authentication information only for legitimate verification and security purposes.
3. Order & Service Data
We may process information relating to service requests, scheduled appointments, technician assignments, quotations, inspection findings, repair status, installed or replaced parts, invoices, warranties, cancellations and customer feedback. This information helps us manage and improve our services and maintain appropriate service records.
4. Payment Information
When payments are available, payment transactions may be processed through banks, mobile financial services, payment gateways or other authorized payment processors. TechCare World may receive transaction references, payment status and related records necessary to confirm and reconcile payments.
Where payment information is processed directly by a third-party payment provider, that provider's privacy and security practices may also apply.
5. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, referring pages, pages visited, approximate session information and website interaction data. This information may be used for security, analytics, troubleshooting and website improvement.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, understand website usage and support security or analytics features.
Where applicable, you may control certain cookies through your browser settings or any cookie controls made available on our website. Disabling essential cookies may affect some website functions.
7. How We Use Personal Information
We may use personal information to process service bookings and orders, verify users, communicate with customers, assign technicians, provide quotations, deliver repair or installation services, process payments, provide warranty support, respond to enquiries, prevent fraud or misuse, maintain service records and improve our website and customer experience.
Where required, information may also be processed to comply with applicable legal, regulatory, accounting or security obligations.
8. Communications
We may contact you by telephone, SMS, email or other available communication channels regarding account verification, booking confirmations, technician coordination, quotations, order status, payments, warranty matters, customer support and other service-related communications.
Promotional communications, where used, will be handled in accordance with applicable requirements and available communication preferences.
9. Sharing of Information
We do not sell personal information as a business practice. We may share information only where reasonably necessary with authorized technicians, service partners, hosting providers, communication providers, payment processors, analytics providers, delivery partners, IT/security providers and other vendors that help us operate our services.
Information may also be disclosed where reasonably necessary to comply with applicable law, lawful requests, protect users or TechCare World, investigate fraud or security incidents, or establish or defend legal rights.
10. Third-Party Processors & Services
Third-party providers processing information on our behalf may process only the information reasonably necessary for their assigned functions, subject to their contractual, legal and security obligations where applicable. Some third-party services may operate under their own privacy policies.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining warranty and transaction records, resolving disputes, preventing fraud and satisfying applicable legal, tax, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it is being retained. Information that is no longer reasonably required may be deleted, anonymized or securely disposed of where appropriate.
12. Data Security
TechCare World uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage method can be guaranteed to be completely secure.
13. Your Rights & Choices
Subject to applicable law and reasonable verification, you may contact us to request access to certain personal information, correct inaccurate information, update account details or request deletion of information where applicable.
Some information may need to be retained where necessary for completed transactions, warranties, fraud prevention, dispute resolution or legal and regulatory obligations.
14. Data Related to Repair Services
Some devices submitted for repair may contain personal files, accounts or other private information. Customers should back up important data, remove unnecessary sensitive information and log out of accounts where practical before handing over a device.
Our technicians should access device information only to the extent reasonably necessary to diagnose, test or complete the requested service.
15. Children's Privacy
Our services are not specifically designed to collect personal information from children without appropriate authorization. If we become aware that personal information has been collected in circumstances where consent or authorization is legally required, we may take appropriate steps to address the matter.
16. External Links
Our website may contain links to third-party websites or services. TechCare World does not control the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, data practices or legal requirements change. The updated policy will be published on this website with an appropriate effective or updated date.
18. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact TechCare World through the official contact information published on our website.